Enhance your technical documentation with artificial intelligence and automation!

We produce technical documentation in the form of manuals, spare parts and maintenance books, and a spare parts portal. We create a service package tailored to your needs and always strive to maximise the automation of solutions using artificial intelligence and code. The average savings for the documentation we produce are 30-50%.

Your partner for technical documentation from Finland

Service Rata was born out of a need to simplify maintenance and spare parts processes for industrial companies. We believe that well-structured documentation and an easy-to-use spare parts portal can transform the entire service business – not just make it more efficient.

We offer:

Structured and modular technical documentation in the form of a spare parts portal and maintenance and operating instructions
Implementation and maintenance of the SpareParts365 spare parts portal
Technical illustrations (exploded-view drawings and illustrative images of the process)
Collection and enrichment of product data from various source systems (PDM, ERP, CAD) and documents (Excel, PDF, images, videos)

Services

Technical documentation

Well-structured technical documentation serves as the basis for maintenance, training, spare parts sales and safety. It also speeds up information retrieval, facilitates the induction of new employees and reduces the risk of human error.

Digital, structured and modular technical documentation opens up completely new opportunities for maintenance services and spare parts sales. How about a spare parts online store and dealer portal embedded in the device's operating system in a single solution? Ask for more information, we'll take care of it!

Services

SpareParts365 spare parts portal

SpareParts365 is modular software for publishing and managing spare parts catalogues, and even for setting up an online spare parts store. SpareParts365 offers a clear and visual way to identify, search for and order the right spare part – anytime, anywhere.

We are the official distributor of the SpareParts365 spare parts portal in Finland and the Nordic countries.

SpareParts365 benefits

The spare parts portal brings efficiency and opportunities to your service business.

Better visibility of the installation base

Consumption data helps you move from selling individual parts to selling service agreements and broader upgrade packages.

Increased spare parts and service sales

Customers can quickly identify parts themselves from up-to-date documentation that is available 24/7. This reduces the need for customers to enquire about parts from other suppliers.

Cost savings and efficiency

Cost-effective software enables requests for quotations to be sent directly from the device's user interface to the seller's ERP system.

Services

Product data collection and enrichment

Technical documentation does not create itself. We support our customers in all phases of documentation projects, from compiling source material to technical illustration, structuring and implementation. With us, you get an expert partner who is familiar with both content structures and practical system work.

Blog

13/10/2025

Automation and AI Enhance Technical Documentation

After-sales and spare parts operations are vital to industrial companies, yet they are often slowed down by outdated and manual documentation. When information is scattered across multiple systems, both customers and sales teams can spend hours searching for the correct spare part. Incomplete technical documentation can lead to incorrect orders, causing production delays that last days or even weeks. By moving to digital, structured documentation, companies can eliminate the costs and inefficiencies of manual work. This shift transforms documentation from a compliance requirement into a guarantee of service quality.

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23/03/2024

Developing operations from the customer's perspective and from the perspective of internal efficiency

When considering the acquisition of a spare parts portal, the question of ERP and PDM systems often arises. If €50,000 were to be invested in the development of an enterprise resource planning (ERP) system, €30,000 in the development of a product data management (PDM) system, and €15,000 in the acquisition of a spare parts portal, which of these would be the best investment if you want to make your operations more customer-centric?

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14/09/2023

Why now is a good time to invest in a spare parts portal

Costs are rising, uncertainty continues in the market, and customer expectations for service quality are growing. These signals have traditionally favoured investment in the service business, as investments have become more expensive but services still need to be secured.

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Time to modernise your documentation?

Service Rata offers specialised expertise in technical documentation and the development of spare parts portals and online spare parts stores. Book a consultation with our experts and start digitising your operations!