On this page, you will find descriptions of our customer register and marketing and stakeholder register in accordance with the General Data Protection Regulation.
Service Rata Oy's customer register description
1a Data controller
Name: Service Rata Ltd (business ID: 3226441-4 )
Address: Harjutie 5 E, 03100 Nummela
Other contact details: Tel. + 358 29 170 5502
2 Contact person for matters concerning the register
Name: Ari Mäenpää, Managing Director
Address: Harjutie 5 E, 03100 Nummela
Other contact details: Tel. + 358 29 170 5502, info@servicerata.com
3 Name of the register
General customer register, Service Rata Oy
4 Purpose and basis for processing personal data
Registered group
Contact persons for customer organisations
The data is used
For maintaining and developing customer relationships, providing information about services, and for marketing or marketing-related statistics and analysis.
Legal basis for processing
Legitimate interest, contract
5 Data content of the register
- Contact details, such as name, addresses, telephone numbers, email addresses, position in the company and native language.
- Information related to marketing and communications, such as historical data on campaigns or newsletters sent.
- Information about contacts, meetings and participation (customer organisations).
- In addition to the above, the register may process the following customer relationship data relating to those who have purchased a product and/or service: billing and payment information, order information, customer feedback.
The register may contain necessary identification data of the data subject and other data necessary for the purpose of the register:
6 Regular sources of information
The processing of personal data is based on Service Rata's legitimate interest or agreement. Data concerning the data subject is collected from individuals in customer organisations, potential customer organisations or stakeholder organisations when contacting them by telephone, via the internet, by email or in connection with marketing activities, such as events. On a case-by-case basis, we may also collect data from telephone companies' contact registers and other similar private and public registers.
7 Regular disclosure of data
Data is regularly disclosed only to external service providers for the purposes of Service Rata Oy's own customer and market research and other similar studies.
In addition, data may be disclosed to Service Rata Oy's subcontractors if required for customer relationship management purposes, in which case the data will only be used for a specific purpose and, upon request, this purpose will also be explained to the person concerned.
For the purpose of collecting unpaid invoices, individual data may be disclosed to the company performing the task on the basis of the service order in question.
8 Transfer of data outside the EU or EEA
Data is not regularly transferred or disclosed outside the EU or the European Economic Area. However, if necessary, data may be transferred outside the European Union or the European Economic Area in accordance with data protection legislation and within the limits set by it.
9 Principles of register protection
Manual material
Service Rata Ltd does not collect manual material from customer organisations, potential customer organisations or other stakeholders.
Electronic material
Only employees who have the right to process customer data in the course of their work are authorised to use the register. Personal data stored electronically is appropriately protected from outsiders by firewalls and other technical safeguards, such as user IDs and passwords.
The data subject has the right to inspect the personal data stored in the register.
The data subject has the right to inspect the data stored about them. A signed written request for inspection must be sent electronically to info@servicerata.com. The email must be marked "Request for inspection of personal data". The request for access must include: name, registration name, full address details and telephone number.
11 Right to request correction of data
In accordance with the Data Protection Regulation, the data subject has the right to request the correction, deletion or supplementation of data in the register that is contrary to the purpose of the register, incorrect, unnecessary, incomplete or outdated. If the data subject is unable to correct the data themselves, the request for correction shall be made in accordance with section 10 of this privacy policy.
12 Other rights related to the processing of personal data
In accordance with the Data Protection Regulation, the data subject has the right to object to or request the restriction of the processing of their data and to lodge a complaint with the supervisory authority regarding the processing of personal data if the controller has not complied with the applicable Data Protection Regulation in its activities.
Service Rata Oy's marketing register description
1a Data controller
Name: Service Rata Ltd (business ID: 3226441-4 )
Address: Harjutie 5 E, 03100 Nummela
Other contact details: Tel. +358 50 465 0004
2 Contact person for matters concerning the register
Name: Ari Mäenpää, Managing Director
Address: Harjutie 5 E, 03100 Nummela
Other contact details: Tel. +358 50 465 0004, info@servicerata.com
3 Name of the register
General marketing and stakeholder register, Service Rata Ltd
4 Purpose and basis for processing personal data
The purpose of processing personal data is marketing related to the business operations of Service Rata Oy, managing and developing customer relationships, and managing the contact details of partners and other stakeholders. The register is used, among other things, for customer communications, marketing of services and products, improving the customer experience, and event and campaign communications.
5 Data content of the register
The register may contain necessary identification data of the data subject and other data necessary for the purpose of the register:
- Contact details, such as name, addresses, telephone numbers, email addresses, position in the company and native language.
- Information related to the implementation of marketing and communications, such as historical data on campaigns or newsletters sent (customer organisations, newsletter subscribers, potential customer organisations, stakeholders).
6 Regular sources of information
The processing of personal data is based on Service Rata's legitimate interest, agreement or public interest. Data concerning the data subject is collected from customer organisations, potential customer organisations or stakeholders themselves when contacting them by telephone, via the internet, by email or in connection with marketing activities such as events. On a case-by-case basis, we may also collect data from telephone companies' contact registers and other similar private and public registers.
7 Regular disclosure of data
Data is regularly disclosed only to external service providers for the purposes of Service Rata Oy's own customer and market research and other similar studies.
In addition, data may be disclosed to Service Rata Oy's subcontractors when required for customer relationship management purposes. In such cases, the data will only be used for a specific purpose, which will be explained to the individual upon request.
8 Transfer of data outside the EU or EEA
Data is not regularly transferred or disclosed outside the EU or the European Economic Area. However, if necessary, data may be transferred outside the European Union or the European Economic Area in accordance with data protection legislation and within the limits set by it.
9 Principles of register protection
Manual material
Service Rata Ltd does not collect manual material from customer organisations, potential customer organisations or other stakeholders.
Electronic material
Only employees who have the right to process customer data in the course of their work are authorised to use the register.Personal data stored electronically is adequately protected from outsiders by firewalls and other technical safeguards, such as user IDs and passwords.
10 Right of inspection
The data subject has the right to inspect the data stored about them. A signed written request for inspection must be sent electronically to info@servicerata.com. The email must be marked "Request for inspection of personal data". The request for access must include: name, registration name, full address and telephone number.
11 Right to request correction of data
In accordance with the Data Protection Regulation, the data subject has the right to request the correction, deletion or supplementation of data in the register that is contrary to the purpose of the register, incorrect, unnecessary, incomplete or outdated. If the data subject is unable to correct the data themselves, the request for correction shall be made in accordance with section 10 of this privacy policy.
12 Other rights related to the processing of personal data
In accordance with the Data Protection Regulation, the data subject has the right to object to or request the restriction of the processing of their data and to lodge a complaint with the supervisory authority regarding the processing of personal data if the controller has not complied with the applicable Data Protection Regulation in its activities.