Automation and AI Enhance Technical Documentation
After-sales and spare parts operations are vital to industrial companies, yet they are often slowed down by outdated and manual documentation. When information is scattered across multiple systems, both customers and sales teams can spend hours searching for the correct spare part. Incomplete technical documentation can lead to incorrect orders, causing production delays that last days or even weeks. By moving to digital, structured documentation, companies can eliminate the costs and inefficiencies of manual work. This shift transforms documentation from a compliance requirement into a guarantee of service quality.
13/10/2025
Automation and AI Enhance Technical Documentation
After-sales and spare parts operations are vital to industrial companies, yet they are often slowed down by outdated and manual documentation. When information is scattered across multiple systems, both customers and sales teams can spend hours searching for the correct spare part. Incomplete technical documentation can lead to incorrect orders, causing production delays that last days or even weeks. By moving to digital, structured documentation, companies can eliminate the costs and inefficiencies of manual work. This shift transforms documentation from a compliance requirement into a guarantee of service quality.
23/03/2024
Developing operations from the customer's perspective and from the perspective of internal efficiency
When considering the acquisition of a spare parts portal, the question of ERP and PDM systems often arises. If €50,000 were to be invested in the development of an enterprise resource planning (ERP) system, €30,000 in the development of a product data management (PDM) system, and €15,000 in the acquisition of a spare parts portal, which of these would be the best investment if you want to make your operations more customer-centric?
14/09/2023
Why now is a good time to invest in a spare parts portal
Costs are rising, uncertainty continues in the market, and customer expectations for service quality are growing. These signals have traditionally favoured investment in the service business, as investments have become more expensive but services still need to be secured.
05/06/2023
Myth: Setting up a spare parts portal requires complete item information
In manufacturing and spare parts management, an accurate and up-to-date product database is important for ensuring smooth operations. Many companies are hesitant to start using digital solutions because their product data is not in perfect condition. In this blog post, we debunk the myth and explain why striving for complete product data is unnecessary when implementing a digital spare parts portal.
01/06/2023
How to ease the spare parts sales staff shortage?
Customer expectations of equipment manufacturers are growing, and in an accelerating market, maintaining competitiveness is crucial for long-term growth. Effective spare parts management, in particular, provides a positive customer experience. However, this can be challenging if the spare parts team is short-staffed, as is often the case in rapidly growing companies. In addition, there is currently competition for skilled personnel in almost every industry. However, there are other solutions for streamlining spare parts management than simply hiring new people. In this blog post, we will explore how our product/spare parts portal helps alleviate the resource shortage in spare parts sales while improving the satisfaction of existing staff.
22/05/2023
Seimec Service Ltd and Service Rata Ltd to collaborate.
Seimec Service Ltd digitises its service business with a customer portal. Seimec Service Ltd designs and manufactures equipment for the feeding and transfer of solid fuels and bulk materials, with over 20 years of experience in Kokkola, Central Ostrobothnia. Seimec Service Oy's product range includes dosing and receiving stations, shut-off feeders, screens, crushers, and screw and bucket conveyors.
11/05/2023
How do the customer portal spare parts catalogue and IoT (Internet of Things) serve each other?
With the growing number of IoT devices and sensors, it has become increasingly difficult to manage and monitor the vast amount of data produced and to filter out information that is critical to business operations. This is where the spare parts catalogue in the customer portal comes into play.
23/02/2023
Why invest in a customer-specific spare parts catalogue
Buying clothes, building materials or pet food online is not usually a very stressful process. However, the situation is different when a company's production line or equipment stops due to a faulty pneumatic cylinder, for example. The process is rarely so simple that the customer can click on a product in their shopping basket after a single search and continue their business without any major concerns.