Seimec Service Ltd and Service Rata Ltd to collaborate.
Seimec Service Ltd digitises its service business with a customer portal. Seimec Service Ltd designs and manufactures equipment for the feeding and transfer of solid fuels and bulk materials, with over 20 years of experience in Kokkola, Central Ostrobothnia. Seimec Service Oy's product range includes dosing and receiving stations, shut-off feeders, screens, crushers, and screw and bucket conveyors.
Seimec Service Oy designs and manufactures equipment for the feeding and transfer of solid fuel and bulk materials with over 20 years of experience in Kokkola, Central Ostrobothnia. Seimec Service Oy's product range includes dosing and receiving stations, shut-off feeders, screens, crushers, and screw and bucket conveyors.
Seimec is starting a collaboration with Service Rata Oy. The aim of the collaboration is to launch an open customer portal. The portal will provide customers with an easy and reliable way to purchase Seimec products and spare parts online. In addition to exploded views of the equipment, the portal will also feature the latest product information and product documentation, such as installation and maintenance instructions.
The Spareparts365 spare parts portal helps customers identify the right part and ensure that it is compatible with their equipment. The productised portal is quick and easy to implement. Seimec's goal is to launch the portal for its first products within a few weeks. In addition to the portal, Service Rata offers content services such as an illustration service, which produces functional spare parts documentation in the form of exploded views and parts lists based on project documentation such as 3D models.
The portal helps Seimec's customers find suitable products and select the right parts, reducing the duration of unplanned interruptions in production while providing greater transparency in maintenance costs.
"Opening an online store is a big step, but we want to be a modern operator, and our customers increasingly expect to find the products and information they want regardless of time and place. We have gained a good understanding of how Service Rata works, and things have got off to a flying start – we will review the situation once the portal is up and running," Olli Mäkipelto, Managing Director, Seimec Service Oy.
"We are looking forward to working with Seimec. The new portal will help Seimec reach its customers more effectively, and we are very pleased to be a partner in supporting strong growth and the opening up of new customer relationships," Ari Mäenpää, Managing Director, Service Rata Ltd.
Further information:
Olli Mäkipelto, Seimec Service Ltd
+358 40 847 2612
Ari Mäenpää, Service Rata Ltd
+358 50 465 0004